Thursday, June 22, 2006

Canceling AOL can be a tough call

Still on AOL? You'll be interested in this story: "How hard can it be to cancel an AOL account?"

Seems as if AOL doesnt' want anyone to cancel their account, no matter what. This isn't unusual, as call center customer service people are trained to make it difficult for you to cancel, and are PAID INCENTIVES to make sure you don't cancel! Call centers are all about making money for the company they work for, not customer service. I should know, having some experience in the customer "service" field...

AOL users, beware...

<>< TM

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